It’s useful to have a “trusted cabinet” of friends and colleagues who can help you understand “how you come across to the world,” says Clark. Observing yourself in this way will help you identify how you can improve your delivery. For particularly high-stakes meetings, it may also be worthwhile to videotape yourself ahead of time so you can see how the other person will view you, adds Johnson. Even if this isn’t your natural way of being, you can assume simple poses that will increase your confidence. That advice is easier preached than executed, of course, so Clark suggests, “using the methodology of power posing to tamp down your cortisol levels.” Take long strides. Your body language should be “confident and comfortable,” says Clark. When meeting someone new, it’s normal to be nervous but you don’t want your anxiety to show. Your goal, says Johnson, is to “show that you understand the problem the other person is trying to solve and how your skills put you in a position to help.” Clark suggests preparing “two or three talking points that you feel are important and that you want to get across during the meeting.” These talking points will vary, depending on the situation, but in general they should showcase your knowledge, strategic planning abilities, and “grasp of the business.” Ideally the points will crop up “organically” during the course of your discussion, “but if you get to the end of the conversation, and they haven’t emerged say something like, ‘Before we leave, there are few things I want to make sure I mention.’” Know who you’re meeting, what he cares about, and what he might need from you. “So then if you ever say the wrong thing, make a mistake, or arrive at work late, the other person is more likely to assume the best.” A strong first impression, she says, “gives you more latitude to be human.” Here are some strategies to help ensure others see the best in you from the beginning.īefore meeting someone new - whether it’s a potential employer or a new client - do your homework. “You get the benefit of the doubt,” says Dorie Clark, the author of Reinventing You : Define Your Brand, Imagine Your Future. “We make judgments in a nanosecond.” And once that impression is formed, it’s “very, very hard to change it.” Simply put, your relationships and interactions will be a lot easier if you’re able to immediately start off strong. How can you make sure that you start off on the right foot in any of these scenarios? What should you actually say? And what’s the best way to follow up?įirst impressions matter so much because they happen fast, and they are stubborn, says Whitney Johnson, the author of Disrupt Yourself: Putting the Power of Disruptive Innovation to Work. With the guidance of our Positive Impressions™ Team we have created innovations in all services designed to improve satisfaction and safety.The saying “You only have one chance to make a first impression” holds true in many situations, from job interviews to sales calls. This training program has been expanded throughout our service lines. Positive Impressions™ is built on four pillars that we know deliver results - Defining Moments, Tailored to Fit, Engagement and Expertise. We contribute to HAI reduction, work to reduce slips, trip and falls and every other safety opportunity –Food, Building, Mobile device, Surgical equipment, Ambulatory location.and the list goes on.
Everyone who enters a hospital has the right to expect a safe, caring experience. The Compass One passion for The Experience is built on a foundational belief – safety and engaged moments are equally important.
So, we focus on all five stakeholders that impact the Patient experience – Families, Clinical Staff, the Community the hospital serves and our own Associates. Positive Impressions™ is focused on the Patient but we recognize that every touchpoint creates the overall impression of your hospital. There are many levers a hospital CEO can pull to affect experiences – our joint research will guide them to the ones that have the greatest impact. Our VP of Patient Experience has created programs that deliver and the talented staff to see that they are executed.Ĭompass One has a strategic partnership with Press Ganey. We joined forces with Press Ganey, the leader in patient experience analytics, to discover the best paths to create a caring, safe personalized healthcare experience. Only Compass One Healthcare offers Patient Experience specialists. Our Positive Impressions™ team of 200+ managers focus only on improving the healthcare experience at each of our Client facilities.
Little things can impact a patient/family assessment either way. Thus, every Facility realizes that its “brand” is important to its future.
Consumerism has gripped healthcare. Patients and their families are more empowered - they examine social media and review star ratings to decide how they want to experience healthcare.
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